Arrival
Please arrive 10 minutes prior to your appointment to register. If you arrive late, the time of the appointment may be shortened due to the consideration of the next client.

Health Conditions
When making your booking please advise us of any health conditions and any medication you are taking. On the day of your treatment, our spa team will ask you to complete a health questionnaire to ensure we are providing you the very best service and delervering the best results, while assuring your comfort and safety. Please note that for certain medical conditions we will require written permission from your Doctor to proceed. Please speak to our Customer Care team for more information.

Pregnancy
We are proud to offer a specialised menu of maternity treatments. Please ensure you inform your therapist if you are pregnant to allow us to tailor your experience.

Cancellations
If you need to change or cancel an appointment, we ask that you give us 48 hours’ notice or your 50% deposit will not be refunded. Please note that we request credit card details to secure your booking.

Age Policy
No one under the age of 16 is permitted to any of our treatments. Our treatments are specially tailored for adults. However, we do offer treatments to those aged under 18 with parental consent.

Accessibility
We have wheelchair access and our venues. Our Venues are also  suitable for people with visual or hearing impairments. For specific information please contact the venue and we will be more than happy to help and assist with any with any mobility needs. 

Gift Cards
Gift cards are available to purchase from our Spa or call our Customer Care team for more information.

Therapists
If you would like a specific therapist, please let us know when making the booking.

Spa Etiquette

1. Arriving on time: Punctuality is essential to ensure that you receive your full treatment and do not disrupt the schedule for other guests.

2. Switching off or silencing electronic devices: To maintain a tranquil atmosphere, it’s customary to turn off or silence mobile phones and other electronic devices.

3. Respectful behavior: Maintain a calm demeanor and avoid loud conversations or disruptive behavior that could disturb others.

4. Communicating preferences: Clearly communicate your preferences and any health concerns or sensitivities to your therapist before your treatment begins.

5. Hygiene: Shower before using spa facilities and avoid wearing strong perfumes or lotions that may interfere with other guests’ experiences

   6. Dress code: For your comfort and safety, we provide the appropriate footwear upon using our spa facilities. Additionally, you will be provided with robes, towels, slippers, a hairdryer, and access to our shower facilities. We ensure that you have everything you need to fully enjoy your spa experience with us.

   7.  Client modesty: It is required that clients are to wear underpants during treatments for modesty and hygiene purposes. This requirement ensures that clients feel comfortable and respected during their session while also maintaining cleanliness and professionalism for the therapist.